Rugaaju Ian david

• Espresso preparation Milk frothing and latte art basics Coffee machine handling and maintenance Cocktail preparation Customer service and communication Reception/front desk operations Order taking and service (waiter experience) Teamwork and adaptability

• Barista / Café Attendant 2020–2024 Prepared a variety of coffee beverages including espresso-based drinks Maintained coffee machines and ensured cleanliness of work area Delivered excellent customer service in a fast-paced environment Receptionist 1 Year Managed front desk operations and handled customer inquiries Assisted guests with bookings and general information Maintained a professional and welcoming demeanor Waiter 1 Year Took customer orders and served food and beverages Ensured customer satisfaction and handled complaints professionally Worked closely with kitchen and bar staff

• Education Uganda Certificate of Education (U.C.E) Certifications Certificate in Barista Skills and Machine Maintenance Certificate in Tourism and Hotel Management

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