Motivated and customer-focused professional with a Diploma in Hotel Management, Institutional Catering, and Tourism. Experienced in front desk operations, handling phone and email inquiries, and delivering excellent customer service. Friendly, welcoming, and a good listener with strong communication skills, seeking a position as a receptionist.
Skills
Excellent communication skills
Friendly and welcoming personality
Strong customer service skills
Good listening and interpersonal skills
Front desk management
Phone and email handling
Microsoft Word proficiency
Experience
Receptionist
Kahondo Buffalo Hotel
Managed front desk operations and guest check-ins/check-outs
Handled phone calls and customer inquiries professionally
Provided excellent customer service to guests
Cashier
Peak Restaurant
Handled cash transactions accurately
Assisted customers and maintained a positive experience
Managed daily sales records
Waitress
Grand Global Hotel
Served customers efficiently and professionally
Ensured customer satisfaction during dining experience
Maintained cleanliness and organization of service areas
Education
DIPLOMA in hotel management institutional catering and tourism
References
mako Joseph..chef fairway hotel 0752052230
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