- Excellent customer service and hospitality ,good communication and interpersonal skills, guest reception and check-in check -out procedures , house keeping and home maintenance, food and beverage service , reservation and booking management , cash handling and basic financial skills, time management and organization, problem solving skills and complaint handling , teamwork and cooperation ,attention to cleanliness and hygiene , professional appearance and conduct , ability to work under pressure and flexible shifts , basic computer and record keeping skills knowledge of safety and security procedures